Privacy Policy

1. Introduction

Welgrohive (“we,” “our,” or “us”) operates the Welgrohive website and platform, which connects customers with independent contractors for on-demand services. We are the data controller responsible for managing and protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website or services. By using our platform, you agree to the terms described in this Policy.

2. Information We Collect

We may collect and process the following types of information:

a. Personal Information

· Name, address, email, and phone number

· Service address or booking details

· Payment information (processed securely through third-party payment providers)

b. Contractor Information

· Name, contact details, business license (if applicable)

· Background or verification data

· Payment details for compensation

c. Automatically Collected Information (Device Information)
When you visit our website, we may collect:

· Browser type, IP address, time zone, and installed cookies

· Pages viewed and time spent on the site

· Referring websites or search terms used to reach us

This information helps us analyze site performance, improve user experience, and detect possible security or abuse issues.

3. How We Use Your Information

Welgrohive collects and processes information to:

1. Facilitate service bookings and communication between customers and contractors.

2. Process payments and issue receipts through secure systems.

3. Improve our website, platform, and customer experience.

4. Ensure safety, prevent fraud, and comply with legal requirements.

5. Provide customer and technical support.

We only collect data necessary for the above purposes and retain it for as long as required by law or operational necessity.

4. Data Sharing and Disclosure

We do not sell or rent personal data. However, we may share limited information in the following cases:

· With Contractors: To perform services (e.g., customer name, address, and service details).

· With Customers: To confirm contractor information necessary for the booked service.

· With Service Providers: Trusted third parties that support operations (e.g., payment processors, IT, and background check services).

· For Legal Reasons: When required by law, subpoena, or government request, or to protect our rights and the safety of others.

All partners and service providers must follow strict confidentiality and data protection standards.

5. Data Security

We use reasonable technical and administrative safeguards to protect your personal information against unauthorized access, alteration, or disclosure.

These include:

· Secure servers and encrypted communications

· Restricted access to personal data

· Regular monitoring and system updates

However, no online platform or network transmission can be guaranteed to be 100% secure.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

· Access and review the personal data we hold about you

· Request correction or deletion of your information

· Withdraw consent where applicable

· Request a copy of your data (data portability)

To exercise these rights, please contact us at hello@wghive.com.

7. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.

8. International Data Transfers

Your personal information may be transferred and stored outside your region, including in Canada or the United States, where data protection laws may differ. We take steps to ensure your information remains protected wherever it is processed.

9. Policy Updates

We may update or revise this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website. Continued use of our services indicates your acceptance of any updates.

10. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

Welgrohive On-Demand Services
Email: hello@wghive.com
Location: [City, Province, Canada]